Un-opened and un-used merchandise can be returned for a full refund within 30 days of purchase. Please mail your package in a prepaid, insured trackable method to our store address. Please contact us prior to returning to insure proper credit. Shipping charges are excluded from refunds. Items returned with damaged/distressed packing are subject to 30% restocking fee.
Bike Return Policy
Returns on stock bikes with prior approval. Bikes must be unused and returned in original packing within 30 days. 20% restocking fee applies.
Return of a custom built bike
Custom builds are not returnable. In an exceptional circumstance we may allow a return with a 30% restocking fee.
If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.
All products are covered by the manufacturers warranty. Warranty terms vary between manufacturers as well as products—please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer warranty information.